In 2021, the Royal Orthopaedic Charity proudly invested £21,000 to improve accessibility for patients and visitors at the Royal Orthopaedic Hospital. This funding supported the introduction of a full suite of AccessAble guides — detailed, practical resources designed to help everyone plan their visit to the hospital with confidence.
The AccessAble guides offer comprehensive, easy-to-use information about hospital facilities, including access routes, department locations, parking, and amenities. These guides are particularly valuable for people with specific accessibility needs, enabling them to plan their visit in advance and navigate the site more easily on arrival.
Since its introduction, the AccessAble system has been a key part of our commitment to improving patient experience and accessibility across the hospital.
Over the past 12 months alone, the Trust’s AccessAble guides have been accessed by 3,177 unique users, generating 4,652 page views — demonstrating the continued value and importance of this service.
Traffic sources for this period include:
- 81% organic traffic via search engines
- 11% direct traffic to the AccessAble website
- 8% referral traffic via links from the Royal Orthopaedic Hospital website
The Top 5 most viewed guides during this time were:
- Outpatient Physiotherapy
- Ward 4
- Ward 1
- Café Royale Restaurant
- Ward 12
These figures reflect sustained and meaningful engagement, helping patients and visitors feel better prepared and supported before and during their visit to the hospital.
Recognising the continued success and importance of this initiative, in 2024 the Royal Orthopaedic Charity agreed an additional £17,000 investment to support the AccessAble project over the next five years. The charity’s trustees were keen to ensure these guides remain accurate, up to date, and able to deliver the very best outcomes for patients, carers, and visitors.
Remaining funds from the original 2021 investment — along with this new financial commitment — will be used to maintain and regularly update the guides, ensuring they continue to meet the evolving needs of our hospital community.
We are proud of the progress made so far and remain dedicated to building an inclusive, accessible environment for everyone who visits the Royal Orthopaedic Hospital.
To take a look around the AccessAble site, click here.
